Allowing & Blocking Calls
Last Updated: Tuesday, 2 May 2023
This will outline how to allow and block calls to an extension in the Manager Portal.
Log in to the Manager Portal
Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5
Select the user to update
Go to the Answering Rules tab
On the left, enter allowed numbers and click the + icon to add it to the list
NOTE: This allows callers to bypass Do Not Disturb and Call Screening. It does not specify numbers allowed to dial an extension.
On the right, enter any blocked numbers and click the +icon to add it to the list
NOTE: Calls from blocked numbers will be dropped immediately.
Once done adding numbers click Done