Call Routing - Enable Call Forwarding
Last Updated: Tuesday, 2 May 2023
This article outlines how to turn call forwarding on or off for an extension via a phone or the manager portal.
Note on Call Forwarding
When configuring forwarding, users may choose to show their own caller ID or the caller’s caller ID.
Forwarding to the 10-digit number (5556667777) will display the user’s caller ID.
Forwarding to the 11-digit number (15556667777) will display the caller’s caller ID.
Forward From a Phone
To configure call forwarding dial 72<phone number> (ie 725556667777). This will turn forwarding on and set the forwarding number.
Once the number is set, users may dial 73 to turn forwarding off and 40 to turn it back on using the same number.
Forward From the Manager Portal
Log in to the Manager Portal
Navigate to Users
Select the user to update
Go to the Answering Rules tab
It is recommended to set the Ring For time to at least 35 seconds, or callers will receive an “invalid destination” message if the extension times out before the cell phone does.
Select the active answering rule to edit
Check Call Forwarding Always and set the phone number to forward to
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