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Can I get Priority Assistance on my VoIP phone?

Last Updated: Monday, 8 May 2023

Priority Assistance is a service for residential customers who have (or have an individual at their residence who has been) diagnosed with a life-threatening medical condition. This service feature is designed to provide the highest level of service available, at any time, in the event of a service failure.

Unfortunately, at this time, Aussie Broadband cannot offer Priority Assistance. We therefore recommend that you take this into consideration when proceeding with an application.

Is VoIP recommended for people who require Priority Assistance?

VoIP is not recommended for people who require Priority Assistance and should not be considered a standard telephone service, as this service will cease to function in the event that power or internet connection is lost.

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