Call Routing - Create Time Frames
Last Updated: Tuesday, 9 May 2023
Time frames are used in conjunction with Answering Rules to configure call routing for a phone number or extension.
Log in to the Manager Portal
Navigate to Time Frames
Click Add Time Frame
Enter a descriptive name for the time frame
Select the type of time frame:
Always: Applies 24/7. Primarily used when routing for an unspecified period of time, such as call forwarding
Days of the Week and Times: Recurring Range of days and times. Primarily used for Business Hours
Specific dates or ranges: Specified dates in the future. Primarily used for holidays or scheduled closings
Configure any additional options, such as days and times or dates
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