Call Routing - Create Time Frames

Time frames are used in conjunction with Answering Rules to configure call routing for a phone number or extension.

1. Log in to the Manager Portal

2. Navigate to Time Frames
   
   

3. Click Add Time Frame

4. Enter a descriptive name for the time frame

5. Select the type of time frame:

   • Always: Applies 24/7. Primarily used when routing for an unspecified period of time, such as call forwarding

   • Days of the Week and Times: Recurring Range of days and times. Primarily used for Business Hours

   • Specific dates or ranges: Specified dates in the future. Primarily used for holidays or scheduled closings

6. Configure any additional options, such as days and times or dates

7. Click Save