Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

No Dial Tone

This article provides information for troubleshooting no dial tone.

I have no dial tone!

If your phone does not have dial tone when lifting the receiver, several steps can be taken to rectify this.

  • The most common (and often overlooked) cause is a loose or disconnected cable. Ensure the phone cable is firmly connected at both your handset and the wall point. Phone cables should have a plastic clip which locks the connection in place. If your cable does not have this you will need to replace it.
  • An old or broken phone cable – check along your phone cable to ensure the line appears in good condition. Any section that is missing some of the plastic shielding will be exposed and will almost certainly cause problems. On top of that, phone lines that are old may have deteriorated over time. Test your handset with a new phone cable (preferably below 3m’s in length)
  • Your wireless handset may be having communication problems back to the base station. Rule this out by switching your wireless handset with a wired handset. If you are already using a wired handset, try to obtain another to rule out an issue with the phone itself.
  • One of your filters or wall points may be faulty. Perform an isolation on your handset by simply disconnecting all telephone devices (including alarms, faxes, filters, and modems) and running your phone directly to your main phone point. If you are unsure which is your main phone point, simply try this on all phone points until you get dial tone.

I have tried all the above, but I still have no dial tone

Note:  If you are connecting your fixed line service for the first time, or have just organized a churn of your fixed line service, you might be experiencing a brief downtime of your service due to a pending connection or churn-in-progress. If you are not sure whether this may be the case for you, please contact our Sales department for a status update on your fixed line service.

When all other options are exhausted, it may indicate that the issue cannot be resolved on your end. Please contact our Helpdesk immediately so that we can work to resolve this issue. We recommend calling us from a mobile or alternate phone service as emails may be responded to more slowly. If you cannot contact us by phone or email, please submit an information request with the details of your problem, including the steps already tried to resolve the issue.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.