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Hosted PBX - Voicemail - How to setup Voicemail to Email

Last Updated: Monday, 8 May 2023

This will show you how to setup voicemail to email on a user. 

  • Log in to the Manager Portal

  • Click on the Users tab and click on the user that you want to enable voicemail to email on

    Manager portal

  • Click the  Voicemail  tab for the user
    User voicemail settings

  • Scroll down and click on  email notifications and select the option you want (below are what each option does):
    Unified messaging menu

  • Click on Save

Enabling voicemail to email on your own user 

  • Log in to the management portal

  • Click on your name at the top right and then click on the Messages tab
    messages tab

  • Click on the Settings tab

  • Scroll down and click on email notifications and select the option you want (below are what each option does):
    Unified messaging menu

  • Click on  Save

Email Notifications options 

  • Send With Hyperlink
    Sends an email notification with a hyperlink to a recording of the voicemail.

  • Send w/ Attachment (Leave as New)
    Send email notification, with the recording as an attachment, to the designated email and then leaves the voicemail as a new voicemail on the phone and portal. 

  • Send w/ Attachment (Move to Saved)
    Send an email notification, with the recording as an attachment, to the designated email and then moves the voicemail to the saved folder on the phone and portal

  • Send w/ Attachment (Move to Trash)
    Send an email notification, with the recording as an attachment, to the designated email and then moves the voicemail to the trash on the phone and portal 

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