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How to set up and use Call Waiting (VoIP/home phone)

Last Updated: Thursday, 27 Apr 2023

Home Phone Support: Call Waiting

No need to miss an important call just because you’re on the phone. The Call Waiting tone (two beeps every five seconds) lets you know that there’s a call waiting to be answered.

Cost

There is no cost to use Call Waiting.

How do I use it?

To turn Call Waiting ON

  • Pickup the phone and listen for dial tone

  • Dial *43#

  • Listen for the announcement

  • Hangup the phone

To turn Call Waiting OFF

  • Pickup the phone and listen for dial tone

  • Dial #43#

  • Listen for the announcement

  • Hangup the phone

To check if Call Waiting is turned ON or OFF

  • Pickup the phone and listen for dial tone

  • Dial *#43#

  • Listen for the announcement

  • Hangup the phone

Anything else I need to know?

Call Waiting is turned on and available to use for most new Aussie Broadband connections. Once it’s on, it stays on unless you switch it off, but it won’t work during a 3-Way Chat.

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