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How to Use SNAPbuilder

Last Updated: Tuesday 2 May 2023

The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates and build phone directories directly from the Online User Portal

How to Access SNAPbuilder (Office Managers)

  1. Log in to the Manager Portal

  2. Click Inventory > Phone Hardware and select the MAC Address of the phone you’d like to edit

    PABX Snapbuilder

How to Access SNAPbuilder (Basic Users)

  1. Log in to the Manager Portal

  2. Click the Phones tab > Click on the Gear icon on the right side of the phone

    PABX Snapbuilder

How to use SNAPbuilder

PABX Snapbuilder

NOTE: Button 1 should always be set to your Line Appearance, do not change it as it’s by default.

  1. You are now on the SNAPbuilder page. Here, you can see your phone with the MAC Address and also how many buttons you can customise based on your phone.

  2. Click on any button number on the right and you will see “Select a Feature”

  • Line Appearance – Line registration to the device

  • Shared Line Appearance – Adds a shared line that can be added to multiple devices

  • Users (BLF) – Allows us to see the present status of another extension, can also be used to call the extension

  • Call Park – Allows you to park the active call and also use the button to retrieve the call at a later point

  • Speed Dial – Allows calling a specific destination either onnet or offnet

  • DTMF – Sends DTMF tones. These can be interpreted to run an application. Compatible string characters include numbers, * (star) and # (hash)

  • Queue Toggle – Toggles the active queue status for the user. All queues will be toggled

  • Timeframe Toggle – Toggles the active status of the selected timeframe

  • Move My Call – Switches the user’s active call to this phone from another phone

Directory Cascade

  • Cascade Dynamic: This will populate your BLF keys with your chosen directory settings. The list will update every time the phone updates its configuration

  • Cascade Static: This will populate your BLF keys with a snapshot of your chosen directory settings. These entries will not change even if you add/remove extensions or update names

  • The phone should have no more than 1 Line Appearance

  • You can also add a Custom Label to make it easier for you when you add a button

  • Once you have made the changes on your phone’s keys, click the Up-Arrow Key right next to the Save button and then click on Save and Resync

    PABX SNAPbuilder

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