Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How long will it take to port my phone number?

Most phone numbers will take between 4 to 6 business days to complete the porting process. It is recommended that you do not cancel your existing service until your new service is up and running. Cancelling your existing service too soon may cause your phone porting to fail.

Sometimes phone ports can take longer or encounter difficulties. Our team will do their best to keep you apprised on your phone porting process and advise you on any further actions that are required.

If you have any questions, please don’t hesitate to contact our provisioning team on 1300 880 905. They will be happy to help.

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