Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Free Crisis Numbers – All phone services

The following crisis numbers are provided free of charge across all our voice services for customers. This includes Mobile, VoIP, Fixed Phones SIP Trunks, and Hosted PABX.

This list may expand in the future.

Free Crisis Numbers

Emergency calls 000
Beyond Blue 1300 224 636
Family Drug Support 1300 368 186
Lifeline 13 11 14
Men’s line Australia 1300 789 978
State emergency services 13 25 00
Suicide Call Back Service 1300 659 467
1800 RESPECT: National Sexual Assault, Family and Domestic Violence Counselling Line 1800 737 732
Kids help line 1800 55 1800
National Disability Abuse and Neglect Hotline 1800 880 052
Veterans and Veterans Families Counselling Service 1800 011 046
Reverse Charges 12 550
Reverse Charges 1800 662 274 (1800NoCash™ – Telstra Service)
Reverse Charges 1800 738 3773 (1800 Reverse)
Reverse Charges 1800 686 323 (1800 MUMDAD)

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.