We often get people comparing us to other telcos. We reckon the best way to do this is to put it to the actual customers, and see what they have to say.
| Aussie Broadband | Telstra | |
|---|---|---|
Customer service and support Source: Canstar | 100% Australian-based call centres | Mixture of Australian and overseas call centres |
Product Reviews Source: Aussie Broadband Reviews / Telstra Broadband Reviews | 4.5 stars 7,844 reviews* | 1.7 stars 2,091 reviews* |
Facebook Reviews Source: Facebook | 4.2 stars 4,463 reviews* | Reviews turned off |
Google Reviews | 4.8 stars 2,543 reviews* | 2.5 stars 96 reviews* |
*Results as of 12 August 2024
Hear from a few of our satisfied customers, picked from the 1000s of 5-star reviews for Aussie Broadband on Product Review.
4.5
from 8,669 reviews on ProductReview
86%
recommend from 4594 reviews on Facebook
4.8
from 2549 reviews on Google
“Aussie Broadband made it an absolute pleasure to start my new service with them. What was even better I had very little wait time on the phone and I could understand the staff easily who knew their product. What was
“The Aussie Broadband company has yet again gone above and beyond for customer service and efficiency. Forget the rest that have you talk to overseas call centres that can't help with tech issues, payments, connections and/or even understand what they
“I had Optus for 10 years for home internet. Had performance problems and drop outs almost every day. Was on a very expensive plan. They kept blaming NBN. Finally replaced them with another provider Aussienet and it's been near perfect
“Service as expected, and the best thing is a zero-minute wait for customer service (I called them at 8:45 am on Sunday and waited for no more than 15 seconds)”
If you'd like to join the thousands of satisfied Aussie Broadband customers, get started by checking your eligibility for our awesome nbn® plans.