5 stars
FTTP
No delay in customer service
“Service as expected, and the best thing is a zero-minute wait for customer service (I called them at 8:45 am on Sunday and waited for no more than 15 seconds)”
Aussie Broadband vs Telstra
which is better? let the customers decide
We often get people comparing us to other telcos. We reckon the best way to do this is to put it to the actual customers, and see what they have to say.
| Aussie Broadband | Telstra | |
|---|---|---|
Customer service and support Source: Canstar | 100% Australian-based call centres | Mixture of Australian and overseas call centres |
Product Reviews Source: Aussie Broadband Reviews / Telstra Broadband Reviews | 4.5 stars 7,844 reviews* | 1.7 stars 2,091 reviews* |
Facebook Reviews Source: Facebook | 4.2 stars 4,463 reviews* | Reviews turned off |
Google Reviews | 4.8 stars 2,543 reviews* | 2.5 stars 96 reviews* |
*Results as of 12 August 2024
Make the switch to aussie
Testimonials
Our customers love us, but don't take our word for it
Hear from a few of our satisfied customers, picked from the 1000s of 5-star reviews for Aussie Broadband on Product Review.
4.5
from 8,669 reviews on ProductReview
86%
recommend from 4594 reviews on Facebook
4.8
from 2549 reviews on Google
5 stars
FTTC
Aussie Broadband, real service, real Aussies
“The Aussie Broadband company has yet again gone above and beyond for customer service and efficiency. Forget the rest that have you talk to overseas call centres that can't help with tech issues, payments, connections and/or even understand what they
5 stars
FTTN
So easy to switch over, don't hesitate just do it
“So easy to switch from Telstra to Aussie Broadband, within 15 minutes I was signed up and two hours later up and running with good speed. Great to have an Aussie on shore call center with no wait time”
5 stars
HFC
Why didn't I switch years ago?
“I had Optus for 10 years for home internet. Had performance problems and drop outs almost every day. Was on a very expensive plan. They kept blaming NBN. Finally replaced them with another provider Aussienet and it's been near perfect
See more reviews
Join Aussie Broadband
switch to aussie today
If you'd like to join the thousands of satisfied Aussie Broadband customers, get started by checking your eligibility for our awesome nbn® plans.