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Aussie Broadband vs Telstra

Which is better? let the customers decide

We often get people comparing us to other telcos. We reckon the best way to do this is to put it to the actual customers, and see what they have to say.

Switch to Aussie Broadband

How we stack up

Aussie BroadbandAussie Broadband Telstra

Customer service and support

Source: Canstar (opens in a new tab)

Customer service and support

Source: Canstar (opens in a new tab)

100% Australian-based call centres

Mixture of Australian and overseas call centres

Product review

Source: Aussie Broadband Reviews (opens in a new tab), (opens in a new tab)Telstra Reviews (opens in a new tab)

Product review

Source: Aussie Broadband Reviews (opens in a new tab), (opens in a new tab)Telstra Reviews (opens in a new tab)

ProductReview

4.5

from 10,044 reviews*

ProductReview

ProductReview

1.7

from 2,228 reviews*

ProductReview

Facebook reviews

Source: Facebook (opens in a new tab)

Facebook reviews

Source: Facebook (opens in a new tab)

Facebook

86%

of 4,676 recommended*

Facebook

Reviews turned off

Google reviews

Source: Aussie Broadband Traralgon (opens in a new tab), (opens in a new tab)Telstra Corporate Centre (opens in a new tab)

Google reviews

Source: Aussie Broadband Traralgon (opens in a new tab), (opens in a new tab)Telstra Corporate Centre (opens in a new tab)

Google

4.8

from 2,524 reviews*

Google

Google

2.4

from 114 reviews*

Google

*Results as of 25 May 2026

Testimonials

Our customers love us, but don't take our word for it

Hear from a few of our satisfied customers, picked from the 1000s of 5-star reviews for Aussie Broadband on Product Review.

5 stars
FTTP

Hats off and well done all round

“Within 10 minutes of NBN completing house connection on time and schedule as arranged by Aussie, my internet was streaming at a very rapid rate - big improvement on my previous Iprimus setup. I had arranged porting over of my

5 stars
FTTC

Aussie Broadband, real service, real Aussies

“The Aussie Broadband company has yet again gone above and beyond for customer service and efficiency. Forget the rest that have you talk to overseas call centres that can't help with tech issues, payments, connections and/or even understand what they

5 stars
FTTP

The entire experience was outstanding from start to finish

“I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with

5 stars
FTTC

Highly recommend!!

“I was unhappy with my previous provider (dodo) as I had no internet last night and was told it was an nbn issue in my area (it was not) called Aussie broadband and asked if I signed up there and

5 stars
FTTN

Best experience ever

“Aussie Broadband made it an absolute pleasure to start my new service with them. What was even better I had very little wait time on the phone and I could understand the staff easily who knew their product. What was

5 stars
FTTP

No delay in customer service

“Service as expected, and the best thing is a zero-minute wait for customer service (I called them at 8:45 am on Sunday and waited for no more than 15 seconds)”

See more reviews
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Switch to Aussie Broadband today

If you'd like to join the thousands of satisfied Aussie Broadband customers, get started by checking your eligibility for our awesome nbn® plans.