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Aussie Broadband vs Telstra

Which is better? let the customers decide

We often get people comparing us to other telcos. We reckon the best way to do this is to put it to the actual customers, and see what they have to say.

Switch to Aussie Broadband

How we stack up

Aussie BroadbandAussie Broadband Telstra

Customer service and support

Source: Canstar (opens in a new tab)

Customer service and support

Source: Canstar (opens in a new tab)

100% Australian-based call centres

Mixture of Australian and overseas call centres

Product review

Source: Aussie Broadband Reviews (opens in a new tab), (opens in a new tab)Telstra Reviews (opens in a new tab)

Product review

Source: Aussie Broadband Reviews (opens in a new tab), (opens in a new tab)Telstra Reviews (opens in a new tab)

ProductReview

4.5

from 10,044 reviews*

ProductReview

ProductReview

1.7

from 2,228 reviews*

ProductReview

Facebook reviews

Source: Facebook (opens in a new tab)

Facebook reviews

Source: Facebook (opens in a new tab)

Facebook

86%

of 4,676 recommended*

Facebook

Reviews turned off

Google reviews

Source: Aussie Broadband Traralgon (opens in a new tab), (opens in a new tab)Telstra Corporate Centre (opens in a new tab)

Google reviews

Source: Aussie Broadband Traralgon (opens in a new tab), (opens in a new tab)Telstra Corporate Centre (opens in a new tab)

Google

4.8

from 2,524 reviews*

Google

Google

2.4

from 114 reviews*

Google

*Results as of 25 May 2026

Testimonials

Our customers love us, but don't take our word for it

Hear from a few of our satisfied customers, picked from the 1000s of 5-star reviews for Aussie Broadband on Product Review.

5 stars
HFC

Why didn't I switch years ago?

“I had Optus for 10 years for home internet. Had performance problems and drop outs almost every day. Was on a very expensive plan. They kept blaming NBN. Finally replaced them with another provider Aussienet and it's been near perfect

5 stars
FTTP

No delay in customer service

“Service as expected, and the best thing is a zero-minute wait for customer service (I called them at 8:45 am on Sunday and waited for no more than 15 seconds)”

5 stars
FTTC

Highly recommend!!

“I was unhappy with my previous provider (dodo) as I had no internet last night and was told it was an nbn issue in my area (it was not) called Aussie broadband and asked if I signed up there and

5 stars
FTTP

Absolutely ridiculously easy to sort out

“Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend

5 stars
FTTP

Amazing Customer Service From Start to Finish

“From the first phone call to Aussie Broadband, everything they have done has been fast, efficient and well done. There customer service is amazing!!! Though it took several weeks between each stage of the NBN connection, which was out of

5 stars
HFC

The internet is fast, the support is great, and I wouldn't choose anything else!

“I'm leaving this review mostly to state that the support section is so far above and beyond other ISP's to the point of boggling the mind! I had a person on the call in under a minute, and had my

See more reviews
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If you'd like to join the thousands of satisfied Aussie Broadband customers, get started by checking your eligibility for our awesome nbn® plans.