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Aussie Broadband wins Finder’s Customer Satisfaction Awards for Best NBN Provider in 2023!

Media Release | Monday, 17 July 2023 | 1 min read

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Aussie Broadband has done it again, with Finder customers ranking Aussie Broadband as the best NBN Provider for its world-class customer support, commitment to high speeds and reliability.

Finder polled over 30,000 Australians for their Customer Satisfaction Awards, asking regular Aussies for feedback on their ISP’s customer service, included benefits, reliability, speed, data limits, overall satisfaction and more. 91 per cent of customers were happy to recommend Aussie Broadband’s service, six percentage points ahead of the next closest provider. Aussie Broadband’s satisfaction ratings were also the highest of all NBN providers.

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The win comes after Aussie Broadband was recognised by Finder’s experts last year in their Finder Innovation Awards, which saw Aussie win two awards for its Fault Detector Project and online customer service. Aussie Broadband was also nominated as Australia’s Most Trusted Telco in 2022 by Roy Morgan, CHOICE’s Best NBN Provider, Best Internet Service Provider and Mobile Broadband by Product Review, Canstar’s Most Trusted Internet Plan Provider, and winning the Connection Quality, Excellent Service & Support, Most Recommended, and Outstanding Customer Satisfaction categories at the 2023 Mozo People’s Choice Awards.

“To have taken out Finder’s Best NBN Provider award really speaks to our team’s drive to never settle for second best and to keep kicking goals. Our staff really are the reason for these award wins, and we can never overstate just how crucial they are to Aussie’s achievements,” said Aussie Broadband Chief Financial Officer Brian Maher. “As a company we set the bar high for ourselves because our customers deserve nothing less. To once again be recognised for our high-quality internet service reaffirms the hard work our staff put in every day.”

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.