First Aussie Broadband customers go live on new national network
Media Release | Tuesday 21 Mar 2017 | 1 min read
Aussie Broadband has announced that the first of its off-net customers have been migrated to its new national network.
Managing Director, Phillip Britt, said that customers in Cairns have been the first to be migrated to the new system – an exciting new development for the small Australian telco.
“Until now, Aussie customers outside our regional-based network had been offered services through a third party arrangement with Optus,” said Phil.
“However, this didn’t give us enough control over the quality of service and support that our off-net customers were receiving.
“We decided to roll out a national network that would put all our nbn customers “on-net” with us. As far as we know, we’re the only ISP outside the big four to do this.”
Phil said that although there had been some frustrating delay in the purchase of the new network, it’s now all systems go.
“Aussie customers will be migrated constantly over the next three months as new links go live,” he said.
“Our customers may notice a short, 15 minute down-time while they are migrated, but otherwise there should be no other negative impact.
“In fact, customers who have been experiencing evening slowdowns should notice an immediate improvement once they’ve been migrated, as we closely manage our bandwidth to avoid congestion issues.
“Our Australian-based call centre will also have much more control over the system to be able to provide technical support to customers.”
To find out more about our nbn™ internet plans click here or call us on 1300 880 905.
All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.
About Aussie Broadband Limited
Aussie Broadband Group is a fast-growing technology services provider – comprising of the Aussie Broadband and Symbio businesses – with a market cap of around $1 billion (AUD).
Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
The fifth largest provider of broadband services in Australia with continuing growth in the residential segment, the Group provides a broad suite of solutions through its data, voice, and managed solutions to business, enterprise and government customers. Aussie Broadband Group also provides wholesale services to other telecommunications companies and managed service providers.
For further information please visit: www.aussiebroadband.com.au