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First Aussie Broadband customers go live on new national network

Media Release | Tuesday 21 Mar 2017 | 1 min read

data centre fibres

Aussie Broadband has announced that the first of its off-net customers have been migrated to its new national network.

Managing Director, Phillip Britt, said that customers in Cairns have been the first to be migrated to the new system – an exciting new development for the small Australian telco.

“Until now, Aussie customers outside our regional-based network had been offered services through a third party arrangement with Optus,” said Phil.

“However, this didn’t give us enough control over the quality of service and support that our off-net customers were receiving.

“We decided to roll out a national network that would put all our nbn customers “on-net” with us. As far as we know, we’re the only ISP outside the big four to do this.”

Phil said that although there had been some frustrating delay in the purchase of the new network, it’s now all systems go.

“Aussie customers will be migrated constantly over the next three months as new links go live,” he said.

“Our customers may notice a short, 15 minute down-time while they are migrated, but otherwise there should be no other negative impact.

“In fact, customers who have been experiencing evening slowdowns should notice an immediate improvement once they’ve been migrated, as we closely manage our bandwidth to avoid congestion issues.

“Our Australian-based call centre will also have much more control over the system to be able to provide technical support to customers.”

To find out more about our nbn™ internet plans  click here or call us on 1300 880 905.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.