VoIP on the nbn™ : Everything your business needs to know

May 5th, 2018 - Get new posts sent straight to your inbox, click here.


Australian businesses are jumping onto the nbn™ network to benefit from the faster speeds and greater flexibility that the network enables. It’s also an opportunity to take a look at the phone systems and make the switch to an Internet-based VoIP solution. By rolling out one of the many VoIP phones for nbn™ solutions across your business, your entire organisation can benefit from reduced costs, improved productivity, and better security.

But before you get started, it’s important to understand what VoIP actually is, what opportunities it can provide to your business, how to get connected via the nbn™ network, and what you can expect.

To give you the rundown, here’s everything you need to know to make the most out of using VoIP.

What is VoIP?

VoIP stands for Voice over Internet Protocol. Technically speaking, VoIP works by converting audio signals of a phone call into digital data that travels over the internet. You can call any landline or mobile number, but you will be using your internet connection to do so.

To put this into perspective, if you’ve ever used a service such as Skype, FaceTime or other video app, then you’ve used VoIP. When it comes to using VoIP to make and receive phone calls via the nbn™ network, there are two possibilities: UNI-V or Fibre Phone VoIP Services, and UNI-D VoIP services.

Let’s take a closer look.

What’s the difference between UNI-D and UNI-V?

Whether your business uses UNI-D or UNI-V VoIP will depend on your nbn™ technology. The main difference between the two is the type of port you will use to connect your handsets.

If you’re using a UNI-D port, your handsets will be plugged into a VoIP compatible modem router. On the other hand, if your connection is Fibre-to-the-Premises, for example, you can plug your phones directly into a UNI-V port of the nbn™ connection box installed in your business.

If you’re unsure what kind of connection you have, or how to get started, simply chat to your Internet Services Provider to see what your options are. Generally, you’ll find that setting up VoIP is straightforward – and you don’t even have to change your existing business phone numbers.

How can VoIP benefit my business?

While VoIP has been around for decades, the advent of high-speed broadband and modern technology has made it not just a popular choice for businesses but a smart one too.

Perhaps the greatest benefit of using VoIP is the money factor. With existing cables to constantly maintain, combined with strict industry regulations, the cost of using traditional phone companies can really add up. But because VoIP uses the internet, the expenses are much lower.

Traditional companies will charge more for long distance calls, call waiting, voicemail, caller ID, and other features. These features (plus more) come standard with VoIP plans at a low monthly rate. Plus, you can easily bundle in your VoIP and internet service with the same provider – which can help you save even more money. Other benefits for using VoIP in the workplace include:

  • The simplicity of setting the service up and easily accessing usage, statistics and account information
  • Improved productivity through advanced features such as soft phones, call forwarding, group voicemail and smartphone apps – allowing you to hire remote workers for example
  • Integrating services with CRM software
  • Remote management and inclusive tech support
  • Easy upgrades
  • Doesn’t require a huge amount of data

To find out more about VoIP services offered by Aussie Broadband, click here.

Is the quality better on VoIP?

The quality of your VoIP services will depend on your internet provider. However, if your provider can connect your VoIP service via the nbn™ network, then your calls will usually be of high quality – often clearer and more reliable than traditional phones.

When it comes to quality, it’s important to do your research into the different plans available. Before making a decision, look into the various features, policies, pricing, and bundle options each provider puts on the table. While installing VoIP seems like a straightforward choice, it’s still important to make the right choice for your business needs.

Setting up – why you need a VoIP adapter

To get your VoIP service up and running, you’ll need the following:

  • A Phone Handset: VoIP work just like a standard home phone service. To start using it, simply plug your phone into your VoIP compatible router or VoIP ATA./li>
  • VoIP ATA (analog telephone adaptor): This device allows you to connect your handset to make and receive phone calls via your VoIP service. Also known as a VoIP adaptor, it connects your analog telephone service to the internet.
  • If you have any other questions or want to know more, get it touch with our local team of experts here– they’ll be happy to answer any questions you may have

    Make the call

    VoIP is the future of telecommunications. The sooner your business switches over to VoIP on the nbn™ network, the quicker it can access the benefits and stay up to speed with the latest technologies.

    VoIP offers a high-quality, flexible phone service solution because it utilizes your internet connection.
    With prices that are hard to beat, and features that can improve the overall success of your business, VoIP is a great option to consider.

    Contact Aussie Broadband to find out how we can assist you.