What is the best internet connection for a small business?
Your internet connection can make or break your business in today’s digital-first world. Your internet connection can make or break your business in today’s digital-first world. And the grace period of digital adoption is coming to an end....Blog
How to switch internet providers in 5 easy steps
Switching internet providers can seem like a tricky process full of potholes and banana skins. The truth? You could be switched and internet surfing (cowabunga, dude!) in a couple of hours. Switching internet providers can seem like a ...Blog
Everything you need to know about mobile broadband
Looking for a portable alternative to a fixed-line internet connection for your home or office? Or a backup internet connection to keep you online if your fixed-line internet goes down? Mobile Broadband might be the solution for you. Look...Blog
Can you keep your phone number when switching carriers? Yes, and it’s easier than you think.
Looking to switch mobile carriers and want to keep your number? Looking to switch mobile carriers and want to keep your number? The importance of networking and staying connected is business 101. In today’s mobile age, keeping your same ph...Blog
Devices 101: modems v routers v modem routers
If your home is connected to the internet, then you’ve most likely got both a modem and a router – or even the 2-in-1 modem router – in your home. But what are these devices and what is their purpose? If your home is connected to the inter...Blog
VoIP on the nbn®: A guide for businesses
The nbn® network has enabled Australian businesses to benefit from faster speeds and greater flexibility. With the nbn® network spread across most of the country, and ongoing upgrades set to improve the quality of the network , now is a g...Blog
What is a VPN?
You’ve probably heard the term VPN over the past year, as Australians are increasingly concerned about their privacy and security online. When looking for a solution to that problem, often the solution given is “get a VPN”. You’ve probably...Blog
What is CGNAT?
Carrier-grade NAT (CGNAT, also known as large-scale NAT), is a method of sharing a single unique public IP address with multiple services to allow providers to extend their pool of usable IPv4 addresses. This means your modem or router wil...Blog
Not all nbn® modem routers are equal
When you’re choosing an nbn® modem/router there is a lot you need to consider. The first crucial part of choosing a nbn® modem/router is knowing whether you need a modem or a router. Modems and routers, while often used interchangeably, ar...Blog
Troubleshooting tips for NBN problems
If you’ve signed up for an nbn™ plan , you were probably excited about the prospect of fast, reliable internet. So it can be frustrating if you end up experiencing connection issues or slower speeds than expected. If you’ve signed up for ...Blog
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The ASUS DSL-AC68U/ASUS 4G-AC68U Modem Router
The ASUS DSL-AC68U is a popular nbn® modem router that will also work with Opticomm connections. This product is both a modem and a Wi-Fi router, so you can use it without an addi...Help Centre
How to prepare for your Fixed Wireless installation
There are some important things to have covered before you get your nbn® Fixed Wireless connection installed. Our pre-appointment checklist highlights some important stuff to c...Help Centre
What speeds can I expect from my internet plan?
Aussie Broadband offers the largest range of nbn® and OptiComm speeds in Australia. Our different speed plans are labelled based on theoretical maximum speeds that can be ordered ...Help Centre
Can I choose what date my service is connected at my new address?
Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...Help Centre
General email settings
This article provides the basic email settings required to set up your email account - these settings should apply to most popular mail apps and programs. This article provides t...Help Centre
How to prepare for your FTTP installation
There are some important things to have covered before you get your nbn® Fibre to the Premises connection installed. Our pre-appointment checklist highlights some important stu...Help Centre
BYO Router Settings nbn® Guide
The day has arrived and your nbn® connection is now live. Exciting times! But before you can relax with a little Netflix, you do need to first set up your NBN-compatible modem/rou...Help Centre
How long does it take to connect a broadband service?
To answer such a broad question – it depends, based on what’s installed at your house or building! To answer such a broad question – it depends, based on what’s installed at your ...Help Centre
Netcomm NL1901ACV setup guide
To set up or troubleshoot your Aussie Broadband Netcomm NL1901ACV nbn® compatible modem check out the attached user guides. To set up or troubleshoot your Aussie Broadband Netcomm...Help Centre
What are the standard porting hours if I wish to transfer my current number to Aussie Broadband?
The standard porting hours are as follows: The standard porting hours are as follows: Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time Saturdays: 10:00am to 0...Help Centre