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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How do I change my internet plan?

You can easily change your plan by logging into your My Aussie account here. This page can also be found under the ‘manage my services’ section in your online account. Note: Plan changes performed on My Aussie take effect at the next billing cycle unless you check the box for an immediate plan change.

Mid-cycle plan changes

Internet plan changes – If you need a mid-cycle plan change, and you’re unable to log into your My Aussie account, then please call our Customer Service Team on 1300 880 905.

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