Can I get a static IP address?

As the name suggests, a static IP is one that remains static. It does not change and is assigned manually to your device. By default, we use dynamic IP addresses and CGNAT ( C...

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How to run a Ping Test

A ping test is a simple test that can show problems along the network path and is an essential step while troubleshooting speed and connection problems. A ping test is a simple t...

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What modem/router do I need for OptiComm?

OptiComm will have already provided your premise with an OptiComm Connection Box, which acts as a modem. You will need to connect/purchase a router which will then distribute the ...

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What do the lights on my Dasan box mean?

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BYO Router Settings OptiComm Guide

The day has arrived and your OptiComm connection is now live. Exciting times! But before you can relax with a little Netflix, you do need to first set up your OptiComm-compatible ...

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What do the lights on my Huawei box mean?

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What are the contract terms for Aussie Broadband’s internet plans?

We’re proud to say that we have no lock-in contracts ! All residential broadband services are available on a month-to-month agreement only. We’re proud to say that we have Contr...

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What is my Service Class and what does it mean?

nbn® Service Classes (or Property Classes for Opticomm customers) categorise how internet is delivered to a specific location. This is helpful for network providers, informing the...

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What if my nbn® or OptiComm appointment goes wrong?

Unfortunately, from time to time, issues outside of our control happen – sometimes it’s due to weather conditions preventing technicians completing work due to OH&S, or sometimes ...

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