Outage
Aussie Fibre rollout and what it means for you
As we come close to completing our Aussie Fibre network build, we’ve had lots of questions about how it affects our customers and their services – particularly because you may have seen a few early morning outages going on. As we come clos...
BlogUpdate on NBN provisioning issue
undefined undefined On Monday night, 12 Aug 2024, NBN had a system issue affecting their ability to process new or changed service orders from all internet providers . At the time of publication, this incident is still ongoing, and NBN ar...
Blog
Protect Your Business from Power Outages
Power outages are a feature of summer (and increasingly other seasons) in Australia. And they always seem to come at the worst possible time! Power outages are a feature of summer (and increasingly other seasons) in Australia. And they a...
Blog
Results from other pages
Outage Communications Preferences
Click on the You’ll see your At this step, you will need to complete undefined It’s as easy as that! It’s as easy as that! A screenshot of the "Profile" page in the "My Aussie"...
Help CentreService Test options available in MyAussie
Here’s a guide to the tests available to you and a basic outline of what each one does. Here’s a guide to the tests available to you and a basic outline of what each one does. R...
Help CentreDo I need a Bronze, Silver or Gold support package with my nbn® service?
Choosing between Gold, Silver or Bronze support depends on your business requirements. Choosing between Gold, Silver or Bronze support depends on your business requirements. All s...
Help CentreWill I be notified if there's an outage?
At Aussie Broadband, we have always taken pride in letting our customers know when there is something that is affecting their service. We will continue to commit to communicating ...
Help CentreHow to report a fault in MyAussie
First, head over to the To report a fault, head to the Once you’ve selected Once you’ve raised the new fault, a member of our team will get in contact with you via MyAussie® to...
Help CentreInformation About Major Outages
We're not currently experiencing any major or significant local outages. When we are, we will use this page to communicate what is being done. We're not currently experiencing any...
Help CentreWhat is a SAG?
SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your NBN service up and running with minimal disruption - else we pay you a percentage rebate ...
Help CentreCan I get Priority Assistance on my VoIP phone?
Priority Assistance is a service for residential customers who have (or have an individual at their residence who has been) diagnosed with a life-threatening medical condition. T...
Help CentrePost Outage Troubleshooting
You’ve just received an SMS letting you know that the outage has been resolved and all services should have returned to normal. You’ve just received an SMS letting you know that t...
Help CentreNo internet connection
Losing internet connection can be pretty frustrating, especially when it happens in an untimely moment. This guide will help provide some basic troubleshooting steps to help resol...
Help Centre