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Business

Do I need a Bronze, Silver or Gold support package with my nbn™ service?

Choosing between Gold, Silver or Bronze support depends on your business requirements.

All support packages include our Australian-based enterprise support available 24/7 to support your business. The difference between packages largely comes down to our uptime SAG and nbnTM’s eSLA on fault restoration timeframes, which are the biggest considerations for businesses with a critical reliance on connectivity.

The best way to determine the level of SAG and eSLA you require is to assess the financial impact potential downtime has on your business against the cost of adding uptime and fault restoration timeframe guarantees to your service.

Do I need an nbn™ Internet or Private IP connection?

It depends on whether your business is single or multisite, and how you want to connect.

nbnTM Internet Connections are great for single site businesses with an office needing high-speed internet connectivity to the outside world.

nbnTM Private IP Networks are for businesses with multiple offices in different locations across Australia and abroad, needing fast connectivity between these sites as well as an internet connection to the outside world. This enables businesses to minimise costs on software, hardware and maintenance by having centralised critical infrastructure to share pooled resources and applications.

What is a SAG?

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your nbnTM service up and running with minimal disruption, or we pay you a percentage rebate back on your monthly service cost in the event of unscheduled downtime on your service.

We offer different levels of SAGs across support packages, including best effort SAG with no rebates, a 99% uptime SAG that allows 7h 18m 17.5s per month downtime and a 99.95% uptime SAG that allows just 21m 54.9s per month downtime. We obviously do not want you to experience any downtime which is why we are willing to put money on it to show you how confident we are that you will receive high performance and reliability with your service on our network.

What is an eSLA?

eSLA stands for Enhanced Service Level Agreement and refers to nbn™’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. This is essential for businesses to minimise potential service disruption and one of key features that distinguishes a business-grade nbnTM service from a residential-grade one.

Our enterprise-level nbnTM services all come with the option of choosing a support package that includes either a 12-hour, 6-hour or 4-hour eSLA fault rectification timeframe that can be accessed 24/7. Choose a level of eSLA that best suits your business requirements.

What is nbn™ Enterprise Ethernet with Low CoS and High CoS?

nbnTM Enterprise Ethernet (EE) is a Layer 2 carrier-grade fibre service that delivers bandwidth with the highest speed, performance and reliability across the nbn™ ethernet access network.

nbnTM EE enables a symmetrical bandwidth profile with traffic prioritisation, including low and high Class of Service (CoS). Low CoS provides an excess information rate with best effort contention, which is great for low priority applications, including internet browsing and emails, while high CoS provides a committed 1:1 information rate ideal for time-sensitive applications, including voice, video conferencing and CRM database queries.

What is nbn™ TC-4 and TC-2?

nbn™ Traffic Class 4 (TC-4) is the standard delivery method for general internet and data services across the nbnTM broadband access network. TC-4 enables traffic across multiple access technologies, including fibre to the node (FTTN), fibre to the basement (FTTB), fibre to the curb (FTTC) and fibre to the premises (FTTP), and provides asymmetrical bandwidth profile with 'best effort' contention for non-critical applications, such as web browsing, email and streaming.

nbn™ Traffic Class 2 (TC-2) provides a higher performance delivery method for data and network services that requires consistent, predictable upload and download speeds. TC-1 enables a symmetrical bandwidth profile and provides a committed information rate with 1:1 contention and high-level guarantees around frame latency, jitter and loss characteristics. This is ideal for voice, video conferencing, e-commerce and business critical data services.

What is the difference between 'best effort', 'priority' and 'committed' bandwidth?

In short, the difference is that best effort bandwidth operates on a first come first serve basis, priority bandwidth allows certain traffic to be processed first while committed bandwidth ensures you always have 1:1 bandwidth available for your data.

Larger businesses with more specific network requirements use priority and committed to ensure bandwidth is always available with high reliability to support critical services, including phone systems, videoconferencing, cloud applications and more. Whereas smaller businesses with fewer connection requirements typically use best effort bandwidth for non-critical applications, including web browsing, email, streaming content and more.

Which bandwidth profile should I choose for my internet connection?

Your choice of bandwidth profile should match your business requirements.

If you are a smaller business with fewer staff using the internet for more general applications, including web browsing, emails, streaming and other non-critical services, then an asymmetrical connection with best effort contention is perfect for delivering high-speed, cost-effective bandwidth.

If you are a larger enterprise with more staff that have a heavy reliance on the internet and higher priority applications, including voice, video conferencing and cloud services, then a symmetrical connection with high priority or committed 1:1 contention is ideal to deliver high performance bandwidth, 24/7.

Can I apply custom configurations to my hardware?

Yes, but only if you opt in to rent our managed Cisco 1100 series supplied router, which our technical support team can assist with applying custom configurations to suit your business requirements. If you bring your own router to this service, unfortunately our team can only assist with basic WAN configurations.

Can I use my existing business-grade router?

Yes, there is the option to bring your own router to this service, however it must have a gigabit WAN port interface configurable for DHCP and, if your technology type is copper, it requires VDSL/VDSL2+ compatibility. Please refer to your router documentation guides for compatibility.

Do I need 4G LTE failover on my nbn™ service?

Failover is becoming essential for business-grade connections to keep services online and minimise any downtime in the event of an unscheduled outage. Enabling 4G LTE failover enables a redundant secondary path that automatically switches over in the event of your primary nbn™ link going down so your business stays connected.

Combining 4G LTE Failover with a higher SAG and eSLA provides for a robust contingency plan for businesses that cannot afford downtime and require highly reliable and resilient connectivity.

What hardware requirements are there for nbn™ services?

Our nbnTM services for enterprise require a router with a gigabit WAN port interface configured for DHCP to access higher bandwidth services up to 1000/1000Mbps. For nbnTM copper connection types, a VDSL/VDSL2+ compatible modem is required.

If you opt in to rent our managed Cisco 1100 series router, then we will supply the correct model with port configurations to match your technology type and network requirements. Alternatively, if you have existing infrastructure in place and wish to bring your own router to the service, please refer to the setup documentation of your router and our team will assist with the configuration required for your service.

Can I get your business or corporate mobile plans if i’m not a current customer?

This service is available to existing customers who have a Broadband access or MPLS service via one of the following technologies; ADSL, SHDSL, Mid Band Ethernet, NBN Fibre, NBN Wireless or Wireless Broadband. We do not offer this service as a standalone product.

Can I use my staff's current mobile phones with your plans?

If you plan to use your existing mobile handset with this service, you may need to get your phone unlocked by your current network provider. Contact us and we can help you work this out and sort out a solution.

How do your shared mobile call plans for business and enterprise work?

Each user receives their own included data limit to use for checking email, browsing the web etc.

For calls and text messages, each mobile uses a shared call pool which gives your business maximum flexibility in terms of having small and large users on the network and the benefit of reduced call rates based on your total spend, rather than your spend per handset. You can have any number of phones accessing a shared call plan.

What are the key features of your business and corporate mobile plans?

Aussie Broadband's Mobile service is a post-paid 'SIM Only' mobile phone service. You will need to already own an unlocked mobile phone handset to use this service. Click here to view our mobile call rates.

Mobiles for Business is sold in two components; one access service per user and a share call plan for your business. For each access service the included data varies based on the plan chosen, and for each shared call plan the call rates vary.

Our mobile product covers 98% of the Australian population with great company mobile fleet benefits. We can tailor make a corporate fleet mobile plan for your company that will be cost effective and easy to manage.

Do I get email with my web hosting?

Yes. All Aussie Broadband web hosting packages include email hosting.

How do email addresses and domain names work?

Email also relies on domain names to work. Once you have a domain name, it is short work to create your own email address of [email protected] This has many advantages for branding and professional communications. Many people register domain names purely to have their own email address instead of relying on Live Mail, Gmail or any other generic service.

How do I arrange web hosting?

Give our friendly sales staff a call on 1300 992 100 and they will arrange everything that is needed to get your web hosting account setup and ready to use.

How do I register a domain name?

Give our friendly sales staff a call on 1300 992 100 and they will help you find a suitable domain name for your business and get it registered for you.

What is a Domain Name?

A domain name is simply the address on the internet for your website. Examples of domain names are aussiebroadband.com.au, wideband.net.au and google.com

What is Web Hosting?

Most people understand the basic principles of setting up a small business - establish an appropriate business name, rent a shop space, move in and decorate.


Web Hosting is not much different. A registrant establishes a domain name, leases a block of server space and uploads their web page. Very quickly, anybody with a connection to the internet can start browsing the site.


A domain name provides the address of the server, while the server is a rented space into which the data that makes up the web page is stored. This process is known as delegation - the domain name points to the particular hosting account on the particular server.


The servers main job is to 'serve' files to the web browser that made the request. And in the same way as property is managed by a landlord, the server is managed by a web host.


The web host determines the server features. However, not all servers are created equal and there are many options available. Some web hosting services provide technical support and some will force you to go it alone. Others may simply offer a basic redirection service, while advanced packages provide scription support, database storage or email services. Aussie Broadband provides the full package.

Can I keep my existing phone numbers if I change to a Hosted PBX/PABX?

Yes you can. We can port your existing phone numbers from your current provider and use them with your Hosted PABX solution.

Can I purchase my own handsets for your PBX/PABX systems?

No. It's recommended that you purchase handsets from us as each handset provided is configured to work with our system. Unfortunately we cannot provide support for equipment other than what is provided by us.

Can I use the Hosted PBX/PABX system if my business has multiple offices?

Yes you can but you will need our advanced system. Details on the advanced system can be found here.

Can I use the phones on a PBX/PABX system if the power goes off?

If the power goes off, and the equipment provided by us isn't connected to a UPS (Uninterrupted Power Supply) your phones will stop working. We recommend purchasing a UPS to ensure your phones continue to function in the event of a power outage.

How is my business connected to the AussieBB Hosted PBX/PABX system?

We connect you to our Hosted PABX platform with one of our dedicated voice services. This is a digital service provided over copper, wireless or fibre optic that allows us to deliver multiple lines to your business and also connects you to the Hosted PABX infrastructure located in our secure data centre.

Is the Hosted PBX/PABX system reliable?

Yes it is! Hosted PABX provides the same reliability experienced with a traditional phone systems.

Is the voice quality good on a hosted PBX/PABX system?

Yes the voice quality is great. The Aussie Broadband Hosted PABX systems provides high definition audio which is better in quality compared to traditional phone lines and PABX systems.

What are they key features of your hosted PBX/PABX solution?

Here are some of the key features of our PBX/PABX solution:

  • Free calls between offices
  • Voicemail that also sends you an email with the message attached
  • Ability to direct dial and transfer calls between different offices
  • Every extension can have it's own direct dial incoming number
  • "Follow Me" allows you to have your desk phone and mobile ring simultaneously
  • NBN ready and compatible

The system also has: Company Voice Mail, Night Switch, Paging, Redial, Custom Music On Hold, Do Not Disturb, Extension to Extension Calls.

What do I need to make use of the Aussie Broadband Hosted PBX/PABX?

We will supply everything you need to get up and running. We will supply the handsets, the PoE (Power over Ethernet) switch and the voice router.

What is a hosted PBX/PABX and how does it work?

Hosted PABX works just like a normal phone system except you don't have a physical phone system bolted to your wall at your office. The actual phone system itself resides in a secure Aussie Broadband data centre; so essentially you're renting space on our phone systems. This makes the Hosted PABX a cost effective solution.

Why should I choose an Aussie Broadband hosted PBX/PABX solution?

Here is just a few reasons to choose our PBX/PABX solution:

  • Keep your current phone numbers
  • No up front fees (installation is capped at $0)
  • All required hardware is included in the monthly fee
  • Professional onsite installation
  • Free onsite training on the use of your new phone system

Border Gateway Protocol Routing

Border Gateway Protocol (BGP) is like the street directory for data over the internet. When a packet of data is submitted from one destination, BGP is responsible for processing that data packet and routing it via the most optimal path across autonomous systems to its destination.

At present, we offer Default Gateway as a single announcement of the network 0.0.0.0/0 (IPv4) and ::/0 (IPv6) to your Aussie Broadband Internet service. Please consider before submitting to Aussie Broadband that your APNIC account has an up-to-date route origin record.

Please send us your BGP routing requests on a signed formal letterhead to [email protected] with the following information:

  1. Company Name
  2. Your Aussie Broadband account & service number
  3. Autonomous System (AS) number
  4. A list of the networks you wish to announce to Aussie Broadband in CIDR format (ie. x.x.x.x/x)

Note: Aussie Broadband direct AS number is 4764.

If I purchase additional IP addresses how will they be configured?

Additional IP addresses are routed to our clients via a framed route. IP address can be purchased as individual IPs (/32) or as part of a block (/28-/31).

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

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now under our Aussie Broadband name

As of May 23, we’ve transitioned to Aussie Broadband Enterprise and retired the Wideband Networks brand. Don't worry! Other than the name, nothing has changed. We're still offering the same high quality enterprise services as always.

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