Moving home? How to easily relocate your internet
Whether renting or buying, we get that moving into a new home is stressful. Worse still is collapsing on the new sofa you bought off Facebook Marketplace, only to realise you have...
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How to prepare for your Fixed Wireless installation
There are some important things to have covered before you get your nbn® Fixed Wireless connection installed. Our pre-appointment checklist highlights some important stuff to c...
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Help CentreCan I choose what date my service is connected at my new address?
Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...
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Help CentreHow to prepare for your FTTP installation
There are some important things to have covered before you get your nbn® Fibre to the Premises connection installed. Our pre-appointment checklist highlights some important stu...
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Help CentreHow long does it take to connect a broadband service?
To answer such a broad question – it depends, based on what’s installed at your house or building! To answer such a broad question – it depends, based on what’s installed at your ...
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Help CentreWhat do I need to get a VoIP phone system up and running?
To get your VoIP service up and running, you’ll need the following: To get your VoIP service up and running, you’ll need the following: A Phone Handset: VoIP work just like a stan...
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Help CentreWhat modem/router do I need for OptiComm?
OptiComm will have already provided your premise with an OptiComm Connection Box, which acts as a modem. You will need to connect/purchase a router which will then distribute the ...
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Help CentreCan I send emails via an open relay?
Email Support Port blocking Email Support Port blocking External Port blocking on Aussie Broadband’s network External Port blocking on Aussie Broadband’s network Blocked Ports Blo...
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Help CentreNTP settings
Aussie Broadband have a number of NTP servers available for use by our customers. There is an NTP server located in five capital cities, and they are: Aussie Broadband have a numb...
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Help CentreCan I get help setting up my self-installation kit?
If your address is FTTC or HFC and is classified by nbn® as a ‘Self Installation Address’, the customer can instead opt for a nbn® Professional Installation and have a technicia...
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Help CentreHow to prepare for your FTTN/B installation
There are some important things to have covered before you get your nbn® Fibre to the Node or Fibre to the Building connection installed. Our pre-appointment checklist highlig...
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Help Centre