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Click on the You’ll see your At this step, you will need to complete undefined It’s as easy as that! It’s as easy as that! A screenshot of the "Profile" page in the "My Aussie"...
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How can I set up a payment plan?
We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. We understand if you may be struggling to make this month’s p...
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Help CentreHow do I update my payment details?
You can update billing details – like Credit or Debit card payments or Direct Debit – in two ways: by using the MyAussie® app or web portal. You can update billing detai...
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Help CentreHow to change your Aussie Broadband password
Step 1 Step 1 Log in to your MyAussie ® account using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what y...
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Help CentreHow to troubleshoot your internet connection with MyAussie
The MyAussie app offers you tools to help you diagnose issues to help restore your service. The MyAussie app offers you tools to help you diagnose issues to help restore your se...
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Help CentreHow do I add authorised contacts to my account?
Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...
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Help CentreEnabling/disabling Dark Mode in MyAussie
The Dark Mode setting simply makes your MyAussie ® app appear darker. The In the Profile tab, at the bottom, you’ll see settings for Dark Mode under a heading that says A...
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Help CentreHow do I change my internet or mobile plan?
Changing plans in MyAussie® Changing plans in MyAussie® MyAussie® makes it easy to increase or decrease your speeds and/or data for your internet or mobile plan. MyAussie® makes i...
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Help CentreNeed some extra time to pay a bill?
If you're having trouble using MyAussie®, or if you'd simply rather speak to us over the phone, we reccommend calling our Customer Service team on 1300 880 905 as soon as poss...
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Help CentreWhat’s the difference between international roaming and international direct dialling?
International mobile roaming (IMR) – or just international roaming – is the ability to make calls, send SMS’, and use data while outside of Australia. When you use international ...
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Help Centre