Phone scams: what to do and how to stay safe
Phone scams are nothing new, they’ve been around for decades. Unfortunately, they’re getting more sophisticated at manipulating people into handing over personal information or mo...
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Setting up Voicemail
To get access to your voicemail: To get access to your voicemail: Dial 321 and press call/send. Follow the Tutorial Prompts. Customise your PIN and Name. Complete the tutorial to ...
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Help CentreHow do I enable international roaming?
You can enable international mobile roaming (IMR) in the MyAussie app or by speaking to our team via Live Chat or over the phone on 1300 880 905. If you're calling from overseas, ...
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Help CentreCan I dial '190' numbers on my VoIP plan?
Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services. Unfortunately, we don’t support calls out to '190' numbers (also...
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Help CentreWhat is the call quality like on your home phone plans?
Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls. Our phone service is a premium product. You shouldn’t notice any di...
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Help CentreWhat type of calls are extra costs on my VoIP plan?
Calls such as calls to international numbers, premium numbers, directory assistance are charged in addition to the monthly cost and are not shown in the plans above. undefined und...
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Help CentreWhat do I need to get a VoIP phone system up and running?
To get your VoIP service up and running, you’ll need the following: To get your VoIP service up and running, you’ll need the following: A Phone Handset: VoIP work just like a stan...
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Help CentreWhat is WiFi Calling and how do I enable it?
What is WiFi Calling? What is WiFi Calling? As the name suggests, WiFi Calling lets you make and receive calls, SMS and MMS over WiFi. As the name suggests, WiFi Calling lets you ...
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Help CentreCall Queues – Add Ringback to a Call Queue
When creating a call queue, the option to select ringback, instead of music on hold, is given. Once the queue is created, that option is no longer available. This will outline how...
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Help CentreCan I get a home phone with my internet plan?
Yes! A phone is not required as part of your broadband plan, but you may have a Voice over Internet (Protocol, or ‘VoIP’) bundled with your services. VoIP is the technology th...
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Help CentreSilent Numbers
Use this service if you do not wish your number to be displayed when making calls. Your phone number will also not be recorded in public phone directories Use this service if you ...
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