Mobile Articles
Can I bring my current phone number across to Aussie Broadband?
Yes! Once you have received your SIM, you will have the option to bring your current number over to us. During the SIM activation process , you may provide your current number fo...
Can I upgrade my plan mid month?
Absolutely! You can upgrade your plan by either calling our wonderful customer support team on undefined 1300 880 905 , or going to the MyAussie® app/portal. Absolutely! You can...
Coverage and Speed
Aussie Broadband ABN 29132090192 acts as a reseller and uses the 5G and 4G mobile network and capabilities of the Optus Mobile Network to provide our mobile services. Aussie Broad...
Data usage information
Important information about data usage on a mobile plan Important information about data usage on a mobile plan The information in the data usage notification may be up to 48 hour...
Does Aussie Broadband allow Premium SMS?
Premium SMS messages are currently not supported on our mobile services. Premium SMS messages are currently not supported on our mobile services....
Enabling or Disabling caller ID on a mobile phone
To force the calls to have caller ID: prefix your call with 1832 . To force the calls to have caller ID: To force it to be Anonymous: prefix your call with 1831 . To force it ...
Getting to know your SIM card
Pictured below is a sample of the SIM cards that we issue to our customers. Pictured below is a sample of the SIM cards that we issue to our customers. A photo of the Aussie Broad...
Having issues with internet/Mobile data?
Here’s some helpful tips for when your internet/mobile data is playing up. Here’s some helpful tips for when your internet/mobile data is playing up. Are you using mobile data or ...
How do I activate my Data Only SIM?
To activate your data only SIM visit our activation page . You will need to use the SIM Number and Activation Code that were sent to you on the inside of the green envelope that ...
How do I activate my new SIM card?
If you have recently purchased a mobile SIM service through Aussie Broadband and you’ve got our green envelope in your mailbox, you can start from our SIM activation page here . ...