What is 6GHz Wi-Fi and do you need it?
We get it – it’s hard to keep up with every new bit of tech that is released. But a new concept you may have heard of is 6GHz Wi-Fi (or Wi-Fi 6E). We get it – it’s hard to keep ...
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Blog
Residential
Which NBN connection type is the best?
Not all nbn® (NBN) connection types are equal, and you can’t always control what you have at home. Knowing the options available will help you to find the right plan and ISP (Inte...
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Blog
What is cache and how do I clear it?
If you’re opening a web page you’ve been to before, why not let your browser load it more quickly? This is where cache comes in. Think of cache like your computer’s pockets, and ...
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Blog
Big Thinkers: the 2025 RAS Rural Achiever Award
The Royal Agriculture Society of NSW has a rich history of recognising and celebrating the contributions of farmers and communities in rural and regional Australia, and their R...
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Blog
Business internet vs home internet: What’s right for you?
The global pandemic had a huge impact on Australian small businesses, changing how and where they conducted business. For many, the biggest change included relying more heavily on...
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Blog
Fibre 101: What is it and why is it so good
Fibre has helped the world connect like never before, promising to hold up to our rising bandwidth demands for decades to come. Find out what exactly fibre optic cabling is, how i...
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Blog
Can I share my streaming service?
In a world where a brand-new streaming service seems to pop up every week, it only makes sense to share the love with friends and family so everyone can stream content they love. ...
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Blog
Foxtel Now vs Stan vs Netflix vs Disney+
If you haven’t signed up to a streaming service by now, you may be missing out on some great movie nights and binge sessions . With so many options available in Australia, the ha...
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Blog
Aussie's Guide to the Internet
But the internet in Australia is also complicated. Whether you’re in the suburbs, a regional area, or somewhere in between; this guide breaks down the basics of how to connect to ...
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Blog
Results from other pages
Closing your account
Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing se...
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Help CentreWhat speeds can I expect from my internet plan?
Aussie Broadband offers the largest range of nbn® and OptiComm speeds in Australia. Our different speed plans are labelled based on theoretical maximum speeds that can be ordered ...
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Help CentreCan I choose what date my service is connected at my new address?
Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...
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Help CentreSetting up Voicemail
To get access to your voicemail: To get access to your voicemail: Dial 321 and press call/send. Follow the Tutorial Prompts. Customise your PIN and Name. Complete the tutorial to ...
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Help CentreYour VoIP service during an emergency
As VoIP requires an internet connection to function, it won’t work if you aren’t online or don’t have power. So unfortunately, there may be periods when the VoIP service is down. ...
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Help CentreIs Fetch available on any plan?
Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing se...
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Help CentreCan I get nbn® or OptiComm installed at a rental property?
Yes, you can! Yes, you can! However, you’ll need to get permission from the property owner or from the real estate agency you rent from before any alterations need to be made to...
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Help CentreWill I be notified if there's an outage?
At Aussie Broadband, we have always taken pride in letting our customers know when there is something that is affecting their service. We will continue to commit to communicating ...
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Help CentrePaying a bill in MyAussie
Paying a bill (invoice) using the MyAussie ® app or website is easy. Paying a bill (invoice) using the Once you're logged in, select the Next, tap or click the On the followi...
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Help CentreDeclined payment fees & late fees
What happens with a declined payment? Will I be charged a fee? What happens with a declined payment? Will I be charged a fee? A declined payment can occur for a number of reasons ...
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Help Centre