How to send a password reset link to a user
Find the user and click ‘Edit’ Click ‘Send Password Reset Link’ Follow the steps in the email...
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Help Centre
Security And Privacy
What is the Integrated Public Number Database (IPND)?
Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database . Every phone service in Australia (includi...
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Help CentreHow to change your Aussie Broadband password
Step 1 Step 1 Log in to your MyAussie ® account using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what y...
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Help CentreWhat is AVC and why does it matter?
An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn ® connection. An Every nbn service has its own AVC ID. It’s a 15-character code that s...
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Help CentreHow do I add authorised contacts to my account?
Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...
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Help CentreSilent Numbers
Use this service if you do not wish your number to be displayed when making calls. Your phone number will also not be recorded in public phone directories Use this service if you ...
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Help CentreForgot password?
This article describes how you can retrieve or change your password. This article describes how you can retrieve or change your password. I have forgotten my password! I have forg...
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Help CentreWhat can an advocate and an authorised contact do on an account?
Advocates: Advocates: An advocate is someone that you nominate on your account that can speak to us on your behalf. They cannot make any changes to the account without the primary...
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Help CentreI don’t have access to my Carbon 2-Factor Authentication token
If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. If you have lost your phone or got a new phone, then you’ll need to reset y...
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Help CentreHow do I update my contact details?
Please note: The Primary contact and the Primary account owner cannot be modified via the MyAussie ® portal. This must be done formally using a ' Transfer of Ownership ' form...
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Help Centre
Results from other pages
Surfing MIA: private browsing explained
Have you ever made the grave error of casually researching a new appliance, only to find all the advertising across the internet desperately trying to sell you the latest and grea...
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Blog
The risks of public WiFi and how to protect yourself
What’s public Wi-Fi? What’s public Wi-Fi? Whether you’re scrolling TikTok at a café abroad or sending a last-minute email before boarding a flight, chances are you’ve probably con...
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Blog
The Essential Eight explained
In February 2023, during a Cyber Security Roundtable , Prime Minister The Hon. Anthony Albanese said , "For businesses these days, cyber security is as important and essential as...
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BlogPhone scams: what to do and how to stay safe
Phone scams are nothing new, they’ve been around for decades. Unfortunately, they’re getting more sophisticated at manipulating people into handing over personal information or mo...
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Blog
Cyber security tips for small businesses
The average cost of cybercrime for small business has gone up by 50% overall . Costing Australian SMBs between $56,600 to $97,200 per attack. The average cost of cybercrime for ...
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Blog
What is Multi-Factor Authentication and why do I need it?
One of the best ways to protect yourself online is also one of the simplest: setting up Multi-Factor Authentication (MFA) for your accounts. One of the best ways to protect your...
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Blog
Scams 101: a guide to handling scams
Scams and phishing attempts come in many forms. It could be an SMS congratulating you for winning a prize in a competition you never entered or an email from the authorities askin...
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Blog
What makes a strong password and how to make a good one
Passwords can be a pain to ponder. While it’s easy to pick a pet or child to base a password off of (we all know the favourite child), scammers and hackers have the technology to ...
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Blog
How to spot an email scam and protect yourself online
Email scams have been around for nearly as long as the internet, and unfortunately they are not going away any time soon. In fact, the trends show that they going to become more s...
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Blog