Aussie Broadband offers technical support for all of its products.
You can log a fault on your service by calling 1300 880 905 between the hours of

  • 8am to Midnight Monday to Friday,
  • 9am to 6pm Saturday,
  • 10am to 6pm Sundays,
  • Standard operating hours on public holidays (closed Christmas Day and Good Friday)

All times shown are in Australian Eastern Standard Time (AEST).

If you would like to log a fault by email you can email  but please note our preferred method of fault logging is by phone.

If you’ve already spoken to us and are now waiting for remote assistance, click here to login.

You can also monitor your CVC graphs, pings and planned network upgrades by going to our network centre.

Knowledge Base

Along with local, Australian based technical support we also have a growing database of common issues and how to fix them in our knowledge base. Click the button below to find a solution for your problem

View our Knowledge Base

System Outages

You can also view any current system outages below.


Note: Outages are removed from this list 48 hours after being resolved. All times shown are in Australian Eastern Standard Time.(AEST)

  • 1Users
  • 2Internet usage
  • 3Your result

How many people in your house would be using the nbn™ service?

  • 1Users
  • 2Internet usage
  • 3Your result

What do people in your household use the internet for? (Please select all that apply)

  • 1Users
  • 2Internet usage
  • 3Your result

Great news! Based upon your results, we recommend the below congestion-free nbn™ powered plan.

  • Speed

  • Data

    500GB

  • Home Phone

    Everyday phone plan

  • Modem

    NF18ACV

Total monthly cost

$85/month with No Connection Fee

  • No Lock In Contract
  • No Hidden Charges
  • 100% Australian Support
  • Fast, Easy Setup
  • Congestion-Free Network
  • Australian Owned